If you receive the wrong/defective item(s) in case it was our fault, we are happy to send you the correct one(s) without any extra fees and you will NOT need to return them to us.
We are committed to providing you with the absolute best products, and are happy to refund or replace your order for any of the following reasons:
- The product is flawed / defective.
- You received the wrong product.
- We sent you the wrong size product.
Please email us at firstname.lastname@example.org with a photo of the product you've received along with detailed shots of the flaws. Our customer service team will review your claim. If your claim is approved, we will provide you with a refund or replacement free of charge.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
(See more detail about Return & Refund Policy).